Refund Policy
Last updated: January 2024
1. Returns and Refunds Overview
At Logo Artz, we strive to ensure complete customer satisfaction with every order. This policy explains the conditions under which refunds may be issued for purchases made through our website or other channels.
2. Custom Products
Custom products are produced specifically according to your requirements and are generally not eligible for returns or refunds. This includes all customized patches, embroidery, and personalized items.
Exceptions are made only when:
- There are manufacturing defects or production errors caused by us.
- The final product significantly deviates from the approved artwork.
- Incorrect items were shipped.
If you believe your order qualifies for an exception, please contact us within 30 days of delivery and include photos showing the issue.
3. Stock Products
Non-custom, in-stock products may be returned under the following conditions:
- Return requested within 30 days of receiving the item.
- Item is unused, undamaged, and in original packaging.
- Proof of purchase is provided.
Refunds for eligible stock items exclude original shipping costs. Customer is responsible for return-shipping fees.
4. Non-Returnable Items
- Custom or personalized products
- Free samples
- Digital or downloadable products
- Items marked as final sale
- Items damaged due to misuse or improper handling
5. Return Process
To start a return:
- Contact customer support to request an RMA (Return Authorization Number).
- Pack items securely using original packaging when possible.
- Include all accessories, documents, and tags.
- Ship items to the return address provided by our team.
Returns without an RMA may be refused. Do not send returns to our regular business address.
6. Refund Processing
Once your return is received and inspected, refunds are processed within 5–10 business days. Refunds are issued to the original payment method. Your bank or card provider may require extra processing time.
Original shipping fees are non-refundable unless the return is due to our mistake.
7. Defective or Damaged Items
If your product arrives defective or damaged, please contact us right away with:
- Your order number
- Photos of the damage or defect
- A brief description of the issue
We will replace the item free of charge or provide a full refund, including shipping.
8. Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item and place a new order separately.
